FAQ

We've gathered some Frequently Asked Questions here. We hope you'll find this helpful!

Membership

Can I play if I'm not a student in Aalto?

A: Potentially. The Board of the Association accepts members outside of Aalto University based on each player's overall suitability to the club. Though the specifics of this may vary between seasons, new players are always welcome to come for a visit!

Can I come play a few times before applying?

A: Yes. You may visit three events before you should apply for membership and pay the membership fee at your earliest convenience.

Payments

What are the different fees for?

A: A Membership fee is an annual payment that must be paid by all active members of the Association. The size of the fee is decided in the Association's Annual Meeting.
A Seasonal fee (commonly, autumn and spring season) is an additional payment that seeks to cover the activity costs incurred by the club. The size of the fee depends on which activities the player participates in and the time period during which this happens.

How do I pay?

A: All relevant fees will appear in your Suomisport account in once you've been accepted as a member and joined the relevant event groups. An automated email is also sent, when a payment is issued to you.

I have an issue with a payment. What should I do?

A: Each payment is handled by one of our club officials, and we want to be open and transparent about who should pay, how much, and what's the value offered in return. So in case of problems, always contact the payment issuer, and we'll resolve the situation together.

Suomisport

How can I join Suomisport without a Finnish personal identity code?

A: Change your nationality -> Click "I do not have a Finnish personal identity code" -> Enter your details -> Click "Create account".

Why is my personal identity code needed?

A: Suomisport is used to buy licenses and insurances, where a strong identification is required. The club does not receive your personal identity code, nor does it have any use for it.
The service is developed by the Finnish Olympic Committee, and they have clearly written privacy statements on how your data is used.

I have some other issues with creating my account. Who should I contact?

A: The Suomisport customer service is there to help with all issues relating to the service: suomisport@olympiakomitea.fi.

I cannot sign in to the Suomisport mobile app, because I don't have a Finnish phone number. What should I do?

A: Use the browser version - it contains all the relevant functionalities and only lacks in some tools of convenience, such as notifications.

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